Paula Twist

The Financial Conduct Authority, the court and the Financial Ombudsman Service: who is in charge?

There has never been a more uncertain time for consumer and motor finance firms. There are more and more challenges to the ways in which this multi-billion-pound market operates. These come from consumers, the Financial Conduct Authority, the court and the Financial Ombudsman Service. Firms could be forgiven for feeling they are in a never-ending game of Russian roulette with each actor taking their respective spin of the revolver. So, it begs the question, who is going to come out on top and, ultimately, who is in charge?